Refund Policy

Refund eligibility

Products are refundable only if they arrive damaged. Refunds are not accepted for any other reason, except where required by applicable law.

Requesting a return

To report a damaged product, visit our Contact page through the Index menu. Include your order number, a description of the damage, and photos. Contact us for return instructions before shipping the item back.

Return shipping

You are responsible for arranging and paying for return shipping. The damaged item must be shipped back to the return address provided by ZOLÉ.

Refund issuance

Your refund will be issued only after the returned damaged item has been delivered to ZOLÉ. The time for the refund to appear in your account depends on your payment provider.